Information

Our warehouses are located in Germany, Austria, United Kingdom and the United States.

• Orders from the United States are shipped from the US.
• Orders from the United Kingdom are shipped from the UK.
• Orders from the rest of Europe are shipped from Germany and/or Austria.

Processing time: up to 24 hours

Delivery time: 3-4 business days

Shipping rates within EU:

Under 100€ order amount: 4,95€
Over 100€ order amount: free shipping

Shipping rates to non EU countries:

Flat rate: 4,95€

Shipping rates within the US:

Please check shipping rates on our US site.

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must notify us (The Active Company GmbH, support@activethera.com) by means of a clear statement (by e-mail or by using our contact form) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery offered by us) have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

To initiate a return request please visit our Return Center.